We appreciate your patience as we and everyone in our communities focus on addressing this crisis. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. Transamerica received a total of 9 "Best in Class" rankings in Chatham's 2008 analysis. This caused other checks to bounce, bank fees, and a whole lot of stress. Not sure what all they do here but the people there are very professional the cafetiera is very clean and has a nice menu. I've been with this company for years and it's sad to say I will have to find a different company because of one bad apple. Hope everyone has a great thanksgiving!" He came off to be very short and when I said he didn't need to be rude and that I will be changing companies and I didn't need his assistance he was very quick to hang up.. to anyone that reads this... do you really want someone on this team to be training others as well as having an attitude towards customers? I asked to speak with a supervisor. The life Insurance policy was to act as a savings account. Inaccurate information, incomplete surrender procedures. We requested a disbursement from my wife's 401(k) account, and specifically stated that we wanted it to be a direct deposit transaction.Instead, the overnighted a check to us, and charged us $40.00 to do so. In the process, his 401k got moved from one company to another. 9 other reviews that are not currently recommended, Find more Financial Advising near Transamerica. He had to leave a message with someone who said they'd call back within an hour. BUYER BEWARE AND READ EVERYTHING SEVEN TIMES IF YOU ARE GOING TO BE A CUSTOMER OF TRANSAMERICA....!!!

So not only  are we still waiting for the check to clear, but money we are counting on is not available until after Christmas.I would advise that they hire people who are much sharper on the uptake. As a matter of policy, BBB does not endorse any product, service or business. (319) 355-8511.

No doubt! Whether it be forgetting to write a check, writing the wrong amount, having people tell us different things over the phone, or even sending us a check in another person's name. The results of the Defined Contribution Survey were announced in the November 2009 issue of PLANSPONSOR® Magazine.

To receive more information on our products and services, please contact the Transamerica Retirement Solutions Internal Sales desk at (888) 401-5826, 7:00 a.m. to 5:00 p.m. 4 Chatham Partners' 2008 Client Satisfaction Analysis Survey, December 2008. I was freaking out and calling them back to help me, all I got was people lying to me saying someone was going to call me. Consistent mistakes that have to be rectified by another incompetent employee. © Copyright 2019 Transamerica Retirement Solutions, LLC. We’ll guide you through the process. Unbelievable. A "Best in Class" rating was received when over 85 percent of the respondents selected a "6" or "7" for a specific area. All rights reserved. If you need advice regarding your particular investment needs, contact a financial professional. Initially I was informed that it would happen. Business hours may be different today. 1 Transamerica Retirement Solutions (“Transamerica”), a marketing unit of Transamerica Financial Life Insurance Company (“TFLIC”), 440 Mamaroneck Avenue, Harrison, New York 10528, and Transamerica Life Insurance Company (“TLIC”), 4333 Edgewood Road NE, Cedar Rapids, Iowa 52499, and other TFLIC and TLIC affiliates, specializes in the promotion of retirement plan products and services. Since late January 2015 only one communication has been received indicating  another delay: "This may take some time, so we appreciate your patience". Customers seeking advice regarding their particular investment needs should contact a financial professional. This company seems inept at handling documents. Read the other reviews on line. Watch people... Matt Luckey is not someone to deal with. This material was prepared for general distribution. "Have been coming here for over a decade...my husband even longer...and we can't say enough good things about it! He called them to report the erroneous 1099. That's what the most rudest advisor Matt Luckey had advised me. Very upset with how I was treated by TransAmerica Retirement.

5 years ago I purchased a Universal Life Insurance Policy and it was meant to be more of a savings account and a back up as "life happens"....my agent did not explain the policy very well, however I wanted to prepare for the future and this policy appeared to meet my needs and had the "back up" as "life happens".

Initially he submitted my policy with elite rating along with long term care over the web. "Best in Class" cups are awarded to plan providers who score in the top quartile of a specific category. Cedar Rapids, IA 52499. They wrote me a check, a week later took the whole thing back out of my account, without even telling me. He didn't. The 43 "Best in Class" designations—23 in the micro (<$5 million) and 20 in the small ($5 million to $50 million) markets—rank Transamerica Retirement Solutions among the top cup recipients of the 46 providers evaluated in the micro- and small-plan markets. You will have to get legal help and a team of attorneys! (319) 355-8511. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. No accommodations for senior citizens by a company that is dealing in retirement funds. TLIC is not authorized in New York and does not do business in New York.

Financial Services. Boo Matt Luckey!!! They took it back because two of their employees made a mistake. Ranked as the top plan provider2 by PLANSPONSOR® Magazine’s 2007 Defined Contribution Survey with 39 “Best in Class Cups,” Transamerica provides retirement planning products and services for more than 15,000 plans.3  Transamerica was recognized as a leader in best practices by the Chatham Partners 2007 Client Satisfaction Analysis, receiving a total of 17 “Best in Class” ratings for client satisfaction.4, In the Boston Research Group Defined Contribution 2007 Retirement Advisor Satisfaction and Loyalty Study, financial advisors recognized Transamerica Retirement Solutions for outperforming the industry standard for the following services:5. My husband's company got bought out by another company. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Directions. a telephone hold time of one hour and forty five minutes, multiple inaccurate time lines for our refund check, and then after delays of over one month and a quarter months a request for more patience! But she said I will also be talking with the new advisor the next day to get introduced and finish up my info. Every single year they make a mistake. At some point in time, this fund was transferred to TransAmerica Retirement. (800) 755-5801. 5 years later and since I am looking at a pay cut in a job transition I had to look at every bill and expense I had. BBB information and Business Profiles reflect the most current information available to us.

4333 Edgewood Rd NE, Cedar Rapids, IA 52411. Got to be a joke. The sample was drawn from the 401kExchange database of retirement advisors. Internet capabilities/services for plan sponsors, Internet capabilities/services for participants, Wholesaler satisfaction for product knowledge/expertise, Wholesaler satisfaction for market knowledge/expertise, Wholesaler satisfaction for willingness to participate in sales presentations and events, Online commission statements and case tracking, Online access to participant data and appointment registry. As for Maureen I wish her the best and hope she succeeds but I really hope she does elsewhere. How BBB Processes Complaints and Reviews, BBB serving Greater Iowa, Quad Cities, and Siouxland Region. He didn't. They confirmed the beneficiary and then paid someone else......no payment to my company on the assignment as PROMISED.

4333 Edgewood Rd NE. The lady I spoke with Maureen Berry(trainee) was not trained properly due to the fact that they can't do name change and beneficiaries change over the phone.

Oh, and my insurance agent...um ya...changed 6 months after I purchased the policy and I have never received a call or call back from their office...again...I was just giving Transamerica my hard earned $$$ so of course they would never call back or explain what I purchased. The employees are low paid, poorly trained and rather incompetent. When my department was eliminated at the hospital, I made arrangements to roll over the retirement funds to another pension program. This site may not yet be approved by the Departments of Insurance in all states at the time of publication. BBB remains operational and focused on serving our business community. Stacy Rump, Dispute Resolution Specialist, International Association of Better Business Bureaus. Hope everyone has a great thanksgiving! It is being provided for informational purposes only and should not be viewed as an investment recommendation. TransAmerica Long Term Care division is absolutely horrible. Chatham Partners, LLC is an independent, third party research firm.

Copyright 2011 - 2020 Transamerica Corporation, 4333 Edgewood Road NE, Cedar Rapids, IA 52499 —All Rights Reserved.

I've been screwed out of my money by Transamerica. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 6400 C Street SW. Cedar Rapids, IA 52499 | map | directions. Questions were asked of 717 Transamerica Retirement Solutions' clients. Call today for a Free Consultation!

Very unhelpful business. Attempts to receive surrender value of our life insurance policy with Transamerica has  placed Transamerica in the upper one percent of the worst customer service of any company I have encountered. Turns out I gave Transamerica $7500 and my policy does not even have half of that to "borrow back" in case a emergency surfaced. TFLIC is not authorized and does not do business in the following jurisdictions: Guam, Puerto Rico, and the U.S. Virgin Islands.


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